Refund & Return Policy

1. 30-Day Money-Back Guarantee

We stand by the quality of our private translation services. If you are unsatisfied with your International Driving Document, you are eligible for a full refund within 30 days of purchase, subject to the conditions outlined below.

2. Refund Eligibility

You may request a refund if:

• Your order has not yet been processed or printed and you wish to cancel.
• There is a verifiable typographical or translation error introduced by our processing team.
• You contact our support team within 30 days of your order date stating your reason for dissatisfaction.

3. Non-Refundable Situations

Refunds will not be issued if the document has already been dispatched and utilized fraudulently, or if false license information and fraudulent documents were submitted during the application.

4. How to Request a Refund

To initiate a refund, email our support team at [email protected] with your order reference number (e.g., ORD-XXXXXX) and the reason for your request. Refunds are processed back to your original payment method within 5–7 business days.